Carterville Water Department - Pay Bill, Contact, Address & Services
Everything you need for Carterville — serving 6,484 residents in Carterville, IL.
6,484
Residents Served
2,530
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
Carterville Water Department Address
Carterville, IL 62918
Local Tip: Street parking near Carterville municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
Carterville Water Department Contact
Customer Service
(618) 985-2700
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your Carterville Water Bill Online
Visit the Official Payment Page
Go to the Carterville website. Look for the "Pay My Bill" or "Online Payments" section.
Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
Carterville Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 Carterville Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
Carterville accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into Carterville? Contact Carterville at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within Carterville? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in Carterville
Water Leak
Notice water pooling near the street or sidewalk? Call Carterville immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. Carterville will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (618) 985-2700 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
Carterville Water Billing & Fees
Carterville Water Department FAQ
Visit the official Carterville payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach Carterville at (618) 985-2700. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
Carterville is located at 103 S. Division Street, Carterville, IL 62918.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Many utilities accept past-due payments online, but reconnection timing varies. If your service is disconnected or scheduled for shutoff, call (618) 985-2700 before relying on portal timing.
Call Carterville immediately at (618) 985-2700. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact Carterville at (618) 985-2700 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.