Durham Water Department - Pay Bill, Contact, Address & Services
Everything you need for Durham, City Of — serving 322,083 residents in Durham, NC.
322,083
Residents Served
97,873
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
Durham Water Department Address
Durham, NC 27701
Local Tip: Street parking near Durham municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
Durham Water Department Contact
Customer Service
(919) 560-4381
After-Hours Emergency
Call (919) 560-4381
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your Durham Water Bill Online
Visit the Official Payment Page
Go to the Durham, City Of website. Look for the "Pay My Bill" or "Online Payments" section.
Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
Durham Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 Durham Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
Durham accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into Durham? Contact Durham, City Of at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within Durham? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in Durham
Water Leak
Notice water pooling near the street or sidewalk? Call Durham, City Of immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. Durham will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (919) 560-4381 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
Durham Water Billing & Fees
Durham Water Department FAQ
Visit the official Durham, City Of payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach Durham, City Of at (919) 560-4381. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
Durham, City Of is located at 101 City Hall Plaza, Durham, NC 27701.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Many utilities accept past-due payments online, but reconnection timing varies. If your service is disconnected or scheduled for shutoff, call (919) 560-4381 before relying on portal timing.
Call Durham, City Of immediately at (919) 560-4381. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact Durham, City Of at (919) 560-4381 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.