East Chicago Water Department - Pay Bill, Contact, Address & Services
Everything you need for East Chicago Water Works — serving 26,370 residents in East Chicago, IN.
26,370
Residents Served
7,000
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
East Chicago Water Department Address
East Chicago, IN 46312
Local Tip: Street parking near East Chicago municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
East Chicago Water Department Contact
Customer Service
(219) 391-8469
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your East Chicago Water Bill Online
Visit the Official Payment Page
Go to the East Chicago Water Works website. Look for the "Pay My Bill" or "Online Payments" section.
Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
East Chicago Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 East Chicago Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
East Chicago accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into East Chicago? Contact East Chicago Water Works at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within East Chicago? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in East Chicago
Water Leak
Notice water pooling near the street or sidewalk? Call East Chicago Water Works immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. East Chicago will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (219) 391-8469 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
East Chicago Water Billing & Fees
East Chicago Water Department FAQ
Visit the official East Chicago Water Works payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach East Chicago Water Works at (219) 391-8469. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
East Chicago Water Works is located at 400 East Chicago Avenue, East Chicago, IN 46312.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Call East Chicago Water Works immediately at (219) 391-8469. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact East Chicago Water Works at (219) 391-8469 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.