Hartsville Water Department - Pay Bill, Contact, Address & Services
Everything you need for Hartsville-Trousdale W&S U.d. — serving 10,562 residents in Hartsville, TN.
10,562
Residents Served
3,813
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
Hartsville Water Department Address
Hartsville, TN 37074
Local Tip: Street parking near Hartsville municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
Hartsville Water Department Contact
Customer Service
(615) 374-3484
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your Hartsville Water Bill Online
Visit the Official Payment Page
Go to the Hartsville-Trousdale W&S U.d. website. Look for the "Pay My Bill" or "Online Payments" section.
Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
Hartsville Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 Hartsville Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
Hartsville accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into Hartsville? Contact Hartsville-Trousdale W&S U.d. at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within Hartsville? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in Hartsville
Water Leak
Notice water pooling near the street or sidewalk? Call Hartsville-Trousdale W&S U.d. immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. Hartsville will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (615) 374-3484 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
Hartsville Water Billing & Fees
Hartsville Water Department FAQ
Visit the official Hartsville-Trousdale W&S U.d. payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach Hartsville-Trousdale W&S U.d. at (615) 374-3484. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
Hartsville-Trousdale W&S U.d. is located at 322 Broadway, Hartsville, TN 37074.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Call Hartsville-Trousdale W&S U.d. immediately at (615) 374-3484. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact Hartsville-Trousdale W&S U.d. at (615) 374-3484 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.