Los Altos Hills Water Department - Pay Bill, Contact, Address & Services
Everything you need for Purissima Hills Water District — serving 6,245 residents in Los Altos Hills, CA.
6,245
Residents Served
2,146
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
Los Altos Hills Water Department Address
Los Altos Hills, CA 94022
Local Tip: Street parking near Los Altos Hills municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
Los Altos Hills Water Department Contact
Customer Service
(650) 948-1217
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your Los Altos Hills Water Bill Online
Visit the Official Payment Page
Go to the Purissima Hills Water District website. Look for the "Pay My Bill" or "Online Payments" section.
Visit Official Website →Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
Los Altos Hills Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 Los Altos Hills Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
Los Altos Hills accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into Los Altos Hills? Contact Purissima Hills Water District at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within Los Altos Hills? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in Los Altos Hills
Water Leak
Notice water pooling near the street or sidewalk? Call Purissima Hills Water District immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. Los Altos Hills will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (650) 948-1217 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
Los Altos Hills Water Billing & Fees
Official Los Altos Hills Water Links
Los Altos Hills Water Department FAQ
Visit the official Purissima Hills Water District payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach Purissima Hills Water District at (650) 948-1217. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
Purissima Hills Water District is located at 26375 Fremont Road, Los Altos Hills, CA 94022.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Call Purissima Hills Water District immediately at (650) 948-1217. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact Purissima Hills Water District at (650) 948-1217 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.