Massillon Water Department - Pay Bill, Contact, Address & Services
Everything you need for Aqua Ohio - Massillon Pws — serving 95,636 residents in Massillon, OH.
95,636
Residents Served
38,527
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
Massillon Water Department Address
Massillon, OH 44647
Local Tip: Street parking near Massillon municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
Massillon Water Department Contact
Customer Service
(330) 832-5764
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your Massillon Water Bill Online
Visit the Official Payment Page
Go to the Aqua Ohio - Massillon Pws website. Look for the "Pay My Bill" or "Online Payments" section.
Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
Massillon Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 Massillon Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
Massillon accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into Massillon? Contact Aqua Ohio - Massillon Pws at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within Massillon? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in Massillon
Water Leak
Notice water pooling near the street or sidewalk? Call Aqua Ohio - Massillon Pws immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. Massillon will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (330) 832-5764 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
Massillon Water Billing & Fees
Massillon Water Department FAQ
Visit the official Aqua Ohio - Massillon Pws payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach Aqua Ohio - Massillon Pws at (330) 832-5764. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
Aqua Ohio - Massillon Pws is located at 869 Third St Nw, Massillon, OH 44647.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Many utilities accept past-due payments online, but reconnection timing varies. If your service is disconnected or scheduled for shutoff, call (330) 832-5764 before relying on portal timing.
Call Aqua Ohio - Massillon Pws immediately at (330) 832-5764. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact Aqua Ohio - Massillon Pws at (330) 832-5764 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.