New Britain Water Department - Pay Bill, Contact, Address & Services
Everything you need for New Britain Water Department — serving 73,534 residents in New Britain, CT.
73,534
Residents Served
17,037
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
New Britain Water Department Address
New Britain, CT 06052
Local Tip: Street parking near New Britain municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
New Britain Water Department Contact
Customer Service
(860) 826-3535
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your New Britain Water Bill Online
Visit the Official Payment Page
Go to the New Britain Water Department website. Look for the "Pay My Bill" or "Online Payments" section.
Visit Official Website →Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
New Britain Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 New Britain Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
New Britain accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into New Britain? Contact New Britain Water Department at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within New Britain? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in New Britain
Water Leak
Notice water pooling near the street or sidewalk? Call New Britain Water Department immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. New Britain will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (860) 826-3535 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
New Britain Water Billing & Fees
Official New Britain Water Links
New Britain Water Department FAQ
Visit the official New Britain Water Department payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach New Britain Water Department at (860) 826-3535. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
New Britain Water Department is located at 1000 Shuttle Meadow Avenue, New Britain, CT 06052.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Many utilities accept past-due payments online, but reconnection timing varies. If your service is disconnected or scheduled for shutoff, call (860) 826-3535 before relying on portal timing.
Call New Britain Water Department immediately at (860) 826-3535. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact New Britain Water Department at (860) 826-3535 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.