North Richland Hills Water Department - Pay Bill, Contact, Address & Services
Everything you need for City Of North Richland Hills — serving 71,600 residents in North Richland Hills, TX.
71,600
Residents Served
31,721
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
North Richland Hills Water Department Address
North Richland Hills, TX 76180-8316
Local Tip: Street parking near North Richland Hills municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
North Richland Hills Water Department Contact
Customer Service
(817) 427-6060
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your North Richland Hills Water Bill Online
Visit the Official Payment Page
Go to the City Of North Richland Hills website. Look for the "Pay My Bill" or "Online Payments" section.
Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
North Richland Hills Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 North Richland Hills Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
North Richland Hills accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into North Richland Hills? Contact City Of North Richland Hills at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within North Richland Hills? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in North Richland Hills
Water Leak
Notice water pooling near the street or sidewalk? Call City Of North Richland Hills immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. North Richland Hills will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (817) 427-6060 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
North Richland Hills Water Billing & Fees
North Richland Hills Water Department FAQ
Visit the official City Of North Richland Hills payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach City Of North Richland Hills at (817) 427-6060. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
City Of North Richland Hills is located at 4301 City Point Dr, North Richland Hills, TX 76180-8316.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Call City Of North Richland Hills immediately at (817) 427-6060. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact City Of North Richland Hills at (817) 427-6060 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.