Smiths Station Water Department - Pay Bill, Contact, Address & Services
Everything you need for Smiths Water And Sewer Authority — serving 31,695 residents in Smiths Station, AL.
31,695
Residents Served
10,565
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
Smiths Station Water Department Address
Smiths Station, AL 36877
Local Tip: Street parking near Smiths Station municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
Smiths Station Water Department Contact
Customer Service
(334) 297-8362
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your Smiths Station Water Bill Online
Visit the Official Payment Page
Go to the Smiths Water And Sewer Authority website. Look for the "Pay My Bill" or "Online Payments" section.
Visit Official Website →Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
Smiths Station Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 Smiths Station Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
Smiths Station accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into Smiths Station? Contact Smiths Water And Sewer Authority at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within Smiths Station? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in Smiths Station
Water Leak
Notice water pooling near the street or sidewalk? Call Smiths Water And Sewer Authority immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. Smiths Station will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (334) 297-8362 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
Smiths Station Water Billing & Fees
Official Smiths Station Water Links
Smiths Station Water Department FAQ
Visit the official Smiths Water And Sewer Authority payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach Smiths Water And Sewer Authority at (334) 297-8362. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
Smiths Water And Sewer Authority is located at City Hall, Smiths Station, AL 36877.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Call Smiths Water And Sewer Authority immediately at (334) 297-8362. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact Smiths Water And Sewer Authority at (334) 297-8362 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.