South Roxana Water Department - Pay Bill, Contact, Address & Services
Everything you need for South Roxana — serving 1,891 residents in South Roxana, IL.
1,891
Residents Served
810
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
South Roxana Water Department Address
South Roxana, IL 62081
Local Tip: Street parking near South Roxana municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
South Roxana Water Department Contact
Customer Service
(618) 254-7460
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your South Roxana Water Bill Online
Visit the Official Payment Page
Go to the South Roxana website. Look for the "Pay My Bill" or "Online Payments" section.
Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
South Roxana Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 South Roxana Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
South Roxana accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into South Roxana? Contact South Roxana at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within South Roxana? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in South Roxana
Water Leak
Notice water pooling near the street or sidewalk? Call South Roxana immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. South Roxana will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (618) 254-7460 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
South Roxana Water Billing & Fees
South Roxana Water Department FAQ
Visit the official South Roxana payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach South Roxana at (618) 254-7460. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
South Roxana is located at 211 Sinclair Ave, South Roxana, IL 62081.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Many utilities accept past-due payments online, but reconnection timing varies. If your service is disconnected or scheduled for shutoff, call (618) 254-7460 before relying on portal timing.
Call South Roxana immediately at (618) 254-7460. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact South Roxana at (618) 254-7460 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.