Winston-Salem Water Department - Pay Bill, Contact, Address & Services
Everything you need for Winston-Salem, City Of — serving 388,060 residents in Winston-Salem, NC.
388,060
Residents Served
148,212
Connections
Mon–Fri 8:00 AM – 5:00 PM
Office Hours
Winston-Salem Water Department Address
Pfafftown, NC 27040
Local Tip: Street parking near Winston-Salem municipal offices fills up fast before 10 AM. Arrive early if paying in person or drop your check in the after-hours payment box.
Winston-Salem Water Department Contact
Customer Service
(336) 397-7727
After-Hours Emergency
Call (336) 397-7727
Office Hours
Mon–Fri 8:00 AM – 5:00 PM
How to Pay Your Winston-Salem Water Bill Online
Visit the Official Payment Page
Go to the Winston-Salem, City Of website. Look for the "Pay My Bill" or "Online Payments" section.
Enter Your Account Number
Find your account number on your paper bill (top-right corner). Enter it along with your last name or service address.
Choose a Payment Method
Select credit card, debit card, eCheck, or bank draft. eCheck is often free while cards may have a small convenience fee.
Confirm and Save Your Receipt
Review the total, submit payment, and save or screenshot your confirmation number. Payments usually post within 1-2 business days.
Quick Tip: Payments made before 3 PM usually post the same business day. Weekend and holiday payments process the next business day.
Winston-Salem Water Bill Payment Guide
Complete step-by-step payment instructions, accepted methods, billing tips, and more.
💡 Winston-Salem Insider Tips
Best Time to Call
Lines are shortest right when the office opens. Try calling at 8:00 AM on a Tuesday or Wednesday to skip the queue.
Save on Fees
Winston-Salem accepts eCheck payments at no extra charge. Card payments may add a $2-3 convenience fee per transaction.
Start, Stop, or Transfer Water Service
Start New Service
Moving into Winston-Salem? Contact Winston-Salem, City Of at least 3 business days before your move-in date.
✓ Valid photo ID required
✓ Proof of address (lease or deed)
✓ Deposit may apply for new accounts
Stop Service
Moving out? Request disconnection at least 2 business days ahead. You will receive a final bill.
✓ Final meter reading scheduled
✓ Forwarding address for final bill
✓ Deposit refunded within 30 days
Transfer Service
Moving within Winston-Salem? Transfer your existing account instead of closing and reopening.
✓ Same account number kept
✓ No new deposit needed
✓ Processing: 1-3 business days
Report Water Issues in Winston-Salem
Water Leak
Notice water pooling near the street or sidewalk? Call Winston-Salem, City Of immediately. Do not try to access the meter box yourself.
Sewer Backup
Call your utility before contacting a plumber. Winston-Salem will check the main line first at no charge if the issue is on their side.
Service Outage
No water? Check with your neighbors first. If the outage is widespread, call (336) 397-7727 for a restoration estimate.
Real-Life Tip: Take a quick photo or video of the issue before calling. It helps dispatch prioritize and gives the crew a head start before arriving on site.
Winston-Salem Water Billing & Fees
Winston-Salem Water Department FAQ
Visit the official Winston-Salem, City Of payment portal online. You can pay with a credit card, debit card, or eCheck. A guest pay option is available if you do not have an online account.
You can reach Winston-Salem, City Of at (336) 397-7727. The office is open during Mon–Fri 8:00 AM – 5:00 PM.
Winston-Salem, City Of is located at 2800 River Ridge Rd, Pfafftown, NC 27040.
Yes. Most municipal portals offer a one-time guest payment option. You only need your account number from a recent paper bill.
Call Winston-Salem, City Of immediately at (336) 397-7727. For after-hours emergencies, most departments have a 24/7 hotline. Do not attempt to fix a main line break yourself.
Contact Winston-Salem, City Of at (336) 397-7727 at least 3 business days before your move date. Bring a valid ID and proof of address to start new service.